I have been involved in the interview process as a business owner and in education. In education, I have always been on a panel of anywhere from 3 to 6 staff members. Most of the time, there was at least one administrator on the panel.
During our discussion about the interview process, I was surprised the statement "references available upon request" could cost a person a job opportunity. Also, I was aware a person's appearance is very important for an interview, but I did not realize how important it was when dropping off an application.
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